Terms of Service / Privacy Policy

Terms of Service / Privacy Policy

This privacy policy discloses the privacy practices as well as other policies for elacomputerrepair.com and all subdomains. As well for all physical location where applicable by law.

This privacy policy applies solely to information collected by these web sites. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, send promotions, or newsletters. You may unsubscribe at anytime by contacting us or clicking unsubscribe on any promotional email.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 828-367-7151 or via email.

Data Backup:

Data is never guaranteed, mean when we do a backup we have no control over the quality of the data copied from your storage device. We also do not guarantee the integrity or quality of the backup provided or its lifespan.


The services we provide are listed, any service not listed will have its terms set before work begins. This is a verbal contract and both parties agree to the terms before work starts. If unforeseen issue arise we will inform you of the changes needed. If you do not agree you will be billed for services provided as well as parts or services purchased on your behalf for us to complete the original agreement. Store credit will be applied to your account for parts minus a restock fee of 25%. As well as an appointment cancellation fee of $50, which will be deducted from any credit and you will be billed for any remaining monies that maybe due. We will track and bill for any hours for work outside the original agreement or service you have paid for and we will inform you of such actions as needed.

In order to use some parts of our website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. And/or: We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. And/or: We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Service Cancellations:
We reserve the right at anytime to terminate any service we offer. No guarantees are made that a service will be available. Equivalent service will be offered in the event a service was purchased is canceled. Further we reserve the right to terminate you as a client for the following reason; hostility, non-compliance, breach of contract, non-payment, charge backs, or for any reason that is not protected under Federal Law.

Surveys & Contests:
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Warranty Policy – Accidental Damage: 90 day, 1 Year, and 3 Year

What is covered: Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to the integrated LCD screen.

Examples: Your system accidentally falls off the table and the LCD screen cracks • An electrical surge causes significant damage to your PC’s hardware during a storm • Coffee spills on the keyboard and the extent of damage is not known

What is not covered: Cosmetic damage, equipment loss or failures due to usage outside of normal operating conditions. Any data loss or interruption of business, intentional damage and misuse, removal or alteration of parts, accessories, theft, damage from fires, damage to peripherals or third-party products, even if sold by Ela Computer Repair.

Warranty Policy – Standard: 30 days, 90 days,1 Year and 3 Year

Only covers parts failure due to workmanship of the OEM or electrical failure of a component not caused by an outside event.

Workmanship: 1 Year Warranty: Unless otherwise stated in writing at time of purchase.

Events: We reserve the right to terminate any and all events at any time for any reason. Must be present in person to win, no exceptions, only 1 entry per person.

Labor Rate: $50 per hour billed in 1/10th increments after the first hour.

Refunds: Refunds are always at our discretion. We offer store credit only.

Restock fee: 25%

Appointment Cancellation Fee: $50

You agree to these terms and services by engaging us in an order or service. We reserve the right to update our policies at anytime.


October 24th, 2016 by Administrator